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AskIt Systems has over 50 customers, including companies in the following vertical markets:
Following is acclaim from a selection of AskIt! customers. |
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| Ritz Camera |
Type of site: E Commerce Business of Ritz Camera Centers Ritzcamera.com, with over 1,000 stores, represents America's largest photographic specialty discount chain. "AskIt! was extremely easy to implement and we saw positive results the first day. AskIt! has reduced our inbound email volume and online support costs by over 50%. Adding and updating information to the AskIt Customer Support Center was intuitive and efficient. The AskIt! interface is simple to use and helps to dynamically prioritize relevance to the customer. The customer receives immediate and more detailed answers to their questions increasing the likelihood they will complete a purchase." Vance Brown |
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| BabyUniverse |
Type of site: Baby Products Retailer Babyuniverse.com uses AskIt! to answer customer inquiries at the point of sale: the website. Unlike using the phone or sending an email, customers using AskIt! can receive the information they need instantly, without breaking the sales cycle. "AskIt! was easy to implement and very affordable. Our service reps were up and running in no time. With AskIt! we have reduced our customer support costs by 65%." Neil Closner |
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| i-MediaWorld.com, Inc |
Type of site: Online application for creating and managing sales presentations impactBuilder offers business the ability to manage high-end multimedia presentations online. "Our business has tried several Customer Service solutions including live chat, managed email, and outsourced CRM teams. AskIt! is by far our favorite solution provider. It has replaced all of our other Customer Service products, and we intend to continue implementing AskIt! into our future e-commerce projects. AskIt! has saved us $14,500 in the first 60 days of use." Troy Lerner |
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| Brigade Quartermasters |
Type of site: Online Store Brigade's Action GearŪ - equipment, clothing and knives for outdoor adventure, camping, survival, military, tactical & Law Enforcement sell several technical products that require customer hand-holding. The AskIt system helps manage the influx of queries from customers. "We appreciate the fact that AskIt allows our customers to build the questions they want answered, allowing us to provide the best customer service possible. The AskIt! solution was easy to set up and has already helped many of our customers quickly find answers to their questions." Mitchell L. WerBell IV |
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| The Travel Business Roundtable |
Type of site: Travel & Tourism Organization The Travel Business Roundtable is one of the most influential travel and tourism associations in the industry. "AskIt Systems makes tbr.org more interactive and informative to those seeking information about the Travel Business Roundtable itself, about the travel industry in general, and its impact on the nation's economy. We believe that AskIt! is a tremendous solution for businesses and organizations in the travel industry and that it can help them to cost-effectively provide top level customer service." Rush Marburg |
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| Catapult |
Type of site: Information Systems Catapult is a leading provider of dial-up internet access, DSL, web hosting, web design, domain registration and e-commerce applications. Their sophisticated lineup of services allows small and medium sized businesses to create a relationship with an Internet company that can provide everything that they need to succeed. "AskIt has helped our customers help themselves by receiving immediate answers to the most commonly asked questions that we get in our customer support department. In turn, it has helped us reduce our support costs and concentrate on providing cutting-edge solutions to our customers." Chris Koble |
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| AIGA |
Type of site: Professional Organization AIGA, a professional organization for designers, is using AskIt! to help handle the numerous questions this organization receives each week. "AskIt! is really easy to use. We're getting a better sense of what visitors to our site really want to know. AskIt! has allowed us to provide quicker, more consistent, and helpful responses." Denise Wood |
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| BoatersWorld |
Type of site: E Commerce Business of BoatersWorld.com BoatersWorld, serving the boating industry online with supplies and clothing items, uses AskIt to simplify their workload on the customer service end. "The AskIt interface is simple to use and helped dynamically prioritize relevance to the customer. The customer receives immediate and more detailed answers to their questions because they have the ability to select corollary questions that provide additional information." Andre Brysha |
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| NYOfficeSearch |
Type of site: Office Space Realtor With AskIt!, NYOfficeSearch's site is a leading resource for rental information as well as a leading NYC office space location service. "Customers in the market for office space typically have many questions about the process. AskIt.com has stepped in and allowed the customer to sift through questions and answers thereby, encouraging a simplified self-help process that enables them to find the answers their looking for." Dan Breiman |
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| Lundermac |
Type of site: Laundry Services Provider Lundermac is a distributer of commercial appliances and a provider of contract services for the real estate industry. With AskIt!, Lundermac makes their website more customer-friendly by providing an easy interface for customers "AskIt! gives us a simple way to provide great customer service from our website. Answering questions instantly greatly increases customer satisfaction. Plus, AskIt! has lowered the number of incoming emails and phone calls for basic information." Jack Costello |
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